Bestselling authors Chip Bell and John Patterson (more than 500, 000 book copies sold collectively) describe the new rules for coping with demanding customers in a wired, want-it-now world.Robert Spector, Anytime, Anywhere: How the Best Bricks-and-Clicks Businesses Deliver Seamless Service to Their Customers (New York: Perseus Publishing, 2002), 60. ... Example adapted from a similar one in Service Magic: 230 230 Notes.
|Title||:||Wired and Dangerous|
|Author||:||Chip R. Bell, John Rice Patterson|
|Publisher||:||Berrett-Koehler Publishers - 2011|