Wired and Dangerous

Wired and Dangerous

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Bestselling authors Chip Bell and John Patterson (more than 500, 000 book copies sold collectively) describe the new rules for coping with demanding customers in a wired, want-it-now world.Robert Spector, Anytime, Anywhere: How the Best Bricks-and-Clicks Businesses Deliver Seamless Service to Their Customers (New York: Perseus Publishing, 2002), 60. ... Example adapted from a similar one in Service Magic: 230 230 Notes.

Title:Wired and Dangerous
Author:Chip R. Bell, John Rice Patterson
Publisher:Berrett-Koehler Publishers - 2011


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