Overtime was cut back, and call center operators wereurged toshorten theircalls. ... Customer service representatives had to access both the Sprint billing system and the Nextel billing system to answer customersa#39; questions about their Sprintanbsp;...
|Title||:||What's Holding You Back|
|Author||:||Robert J. Herbold|
|Publisher||:||John Wiley & Sons - 2011-01-06|