The only recent book to cover qStage 3q warranty management, linking strategic and operational aspects for manufactured products. Shows how to make warranty management an effective tool for enhancing customer satisfaction. Uses minimal mathematics and presents accounting and legal aspects of warranty management in an easily understandable style. Written by two of the worldas leading experts in warranty management.Some models produced by Honda (2000-01 Honda Odyssey minivans, 2000-01 Honda Accord cars with automatic ... of this happening is to have a stock of loaners that are issued to the owners of failed items while they are undergoing repair.
|Title||:||Warranty Management and Product Manufacture|
|Author||:||D. N. Prabhakar Murthy, Wallace R. Blischke|
|Publisher||:||Springer Science & Business Media - 2006-01-27|