4.11 - 1251 ratings - Source

Suggests that the most important part of sales is creating repeat customers by becoming a company that the consumer can depend on through customer service, support, branding, experiences, and product quality.Youa#39;ve called the wrong number, youa#39;re in the wrong line, you need to do x before we can help you. ... One of the simplest ways to improve the customer service of your business, and therefore the happiness of your customers, is to let their concerns be your problem. ... T-Mobile struck a chord with their competitiona#39;s customers when they launched a new programa€”the Uncarrier 4.0 initiative1 a€” offering toanbsp;...

Author:Scott Stratten, Alison Kramer
Publisher:John Wiley & Sons - 2014-09-29


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