The only Student Book resources matched to the BTEC First in Travel and Tourism Covers all units of the qualification so students have everything they need in one book. Activities and discussion points enhance students' learning experience and real life case studies help them explore authentic issues in the travel and tourism industry. Differentiated activities enable students to work at their own level and pace.Being proactive and responsive Excellent customer service depends upon being proactive - taking action before the customer asks for it. Watch good shop assistants, cabin crew, and waiters, for example. They constantly scan their area, anbsp;...
|Title||:||Travel and Tourism|
|Publisher||:||Heinemann - 2005-09|