Training in the Motor Vehicle Repair and Sales Sector in Spain

Training in the Motor Vehicle Repair and Sales Sector in Spain

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An international team of researchers studied the following aspects of training in Spain's motor vehicle repair and sales sector: structure and characteristics; institutional and social context; relationship to Spain's overall labor market; changing structural, economic, and organizational conditions; and training and recruitment and relationship to Spain's education system. Social and labor/employment statistics were analyzed, and case studies of three auto dealerships and one authorized vehicle repair center were conducted. The firms varied in size; however, all were linked to large manufacturers. Consequently, all four firms had manufacturer-designed systems of continuing training to keep employees current with innovations in new vehicle models. No great satisfaction with commercial training was found in any of the case studies. In general, workers and unions were not involved in training-related decisions. A transition from training based on a functional model in which training is viewed as a catalogue of tasks to be performed to a systematic concept in which continuous updating is seen as essential to survival in the sector appeared to be in progress. The report includes 49 tables/figures, and contains 18 references. (MN)The courses offered in 1992 included the following: new Seat appointments; Sales Techniques; the Seat Toledo Product; and also courses on ... The theoretical course materials used are also similar (transparencies, manuals, etc.). Much ofanbsp;...

Title:Training in the Motor Vehicle Repair and Sales Sector in Spain
Author:Instituto Nacional de Empleo
Publisher: - 1994


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