A fresh, challenging, international perspective on the issues involved in building a smart workforce. Written by leading analysts and practitioners from Australia, New Zealand, Sweden and the USA, issues of competence and expertise are considered.the aircraft were the main focus in the old SAS understanding, the customer became the centre of attention in the new SAS understanding of the airline business. When the customer is placed at the centre, the customer relation is no longeranbsp;...
|Title||:||Training for a Smart Workforce|
|Author||:||Rod Gerber, Colin Lankshear|
|Publisher||:||Routledge - 2002-09-26|