The definitive inside account of Toyota's greatest crisisaand lessons you can apply to your own company qThose who write off Toyota in the current climate of second guessing and speculation are making a profound mistake and need to read this book to get the facts. Toyota is a company that will channel the current challenges to push themselves to even more relentless continuous improvement.q aCharles Baker, former Chief Engineer and Vice President for RaD, Honda of America qToyota Under Fire is a superb book and should prove very helpful to American industry's understanding of the problems faced and how any company can prevent similar occurrences in the future.q aNorman Bodek, author, founder of Productivity Press, and inductee in 2010 Industry Week Manufacturing Hall of Fame qAs a former automotive supplier executive and student of Toyota, I was concerned to see the many negative reports and investigations into the quality and safety of its vehicles. Toyota Under Fire tells the story of how this great company is growing wiser and stronger by living its culture and values.q aMichael Fisher, CEO, Cincinnati Children's Hospital Medical Center qJust as Toyota has put itself through excruciating soul-searching in order to understand what went wrong, so should we all take advantage of the opportunity for learning presented to us by Toyota's misfortune. In these pages, you will find that the actual circumstances were far more complex, nuanced, and uncertain than you saw reported in the news.q aJohn Y. Shook, Chairman and CEO, Lean Enterprise Institute qThe most comprehensive and detailed review to date of the circumstances that led to the crisis, and the events and contexts that caused it to escalate.a aStrategy a Business About the Book For decades, Toyota has been setting standards that are the envyaand goalaof organizations worldwide. Its legendary management principles and business philosophy, first documented by Jeffrey K. Liker in his influential book The Toyota Way, changed the business world's approach to operational excellence. Granted unprecedented access to Toyota's facilities worldwide, Liker, along with Timothy N. Ogden, investigated the inside story of how Toyota faced the challenges of the recession and the recall crisis of 2009a2010. In both cases, the company was caught off guardaand found that a root cause of the challenges it faced was its failure to live up to its own principles. But the fundamentals were still there, and the company has ultimately come out of the most challenging years of its postwar existence even stronger than before. Toyota Under Fire chronicles all the events of the recession and the recall crisis in detail, providing valuable lessons any business leader can use to survive and thrive in a crisis, no matter how large: Crisis response must start by building a strong culture long before the crisis hits. Culture matters far more than decisions made by top executives. Investing in people, even in the depths of a recession, is the surest path to long-term profitability. Because it had founded its culture on such principles, Toyota didnat need to amass an army of public relations, marketing, and legal experts to qput out the fireq; instead, it redoubled efforts to live up to its founding tenet, going qback to basics.q Toyota began solving this crisis more than 70 years ago, when its organizational culture was first established. Apply the lessons of Toyota Under Fire to your company, and you'll meet any future management challenge calmly, responsibly, and effectivelyathe Toyota Way.The definitive inside account of Toyotaa#39;s greatest crisisaand lessons you can apply to your own company aquot;Those who write off Toyota in the current climate of second guessing and speculation are making a profound mistake and need to read ...
|Title||:||Toyota Under Fire: Lessons for Turning Crisis into Opportunity|
|Author||:||Jeffrey Liker, Timothy N. Ogden|
|Publisher||:||McGraw Hill Professional - 2011-03-11|