In this book leading experts including George Box, Noriaki Kano, Yoshio Kondo, John Oakland and James Harrington, analyse and document various aspects of Total Quality Management. Contributions range from discussions of the principles, strategy, culture, leadership, eduction and benchmarking to world class experience and achieving excellence both in the manufacturing and service industries. With over 100 contributions this book is an invaluable resource for the total quality managment journey. It will be of special interest to educationalists, academics, senior managers and directors, and quality practitioners from both the public and private sectors.A.R. DAVIDSON Systems Science Department, City University of London, Northampton Square, London ECIVOHB, England ... only to be told that since the car had more than 50, 000 miles on it the repairs were not covered under the warranty.
|Title||:||Total Quality Management|
|Publisher||:||Springer Science & Business Media - 2012-12-06|