The Ten Commandments of Quality Management

The Ten Commandments of Quality Management

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Based on twenty years of management research, observations, practices, and experiences, qThe Ten Commandments of Quality Managementq will create the next generation of great leaders! Author Ajit Silva compares and contrasts the behavior patterns of traditional managers to quality managers and examines the ensuing outcomes of pursuing each management style. He also recommends using the quality management technique to organizations that want to raise employee morale, reduce attrition, increase productivity, increase customer satisfaction, increase profits, and expand market share by taking business away from the competition. The Employees-Customers-Owners (ECO) concept summarizes the behavior of quality managers. If ECO is not practiced, the results can be detrimental to an organization. The 'Ten Commandmentsq discussed include the following: Employee Champion Customer Champion Continuous Improvement A Learning Organization Leadership Paradigm Shift Corporate Goals, Not Individual Agendas q The Ten Commandments of Quality Management q will benefit corporate employees, college students, graduate degree candidates, and the average consumer-anyone seeking to have a successful management career!Jan Carlzon is the former president and CEO of SAS (Scandinavian Airline Systems), and he cites a wonderful example of empowerment: An SAS Airline was stranded at an airport with mechanical problems for sev- eral hours. The flightanbsp;...

Title:The Ten Commandments of Quality Management
Author:Ajit Silva
Publisher:iUniverse - 2005-07-19


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