The Southwest Airlines Way

The Southwest Airlines Way

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qIf you look at Southwest Airlines, and I admire what they do, they've been the most successful airline in the industry.q --Gerard Arpey, CEO, American Airlines qThrough extensive research Jody Hoffer Gittell gets to the bottom of what has sustained Southwest Airlines' positive employee relations and high performance through good and bad times.q --Thomas A. Kochan, professor, MIT Sloan School of Management, MIT Global Airline Industry Program In an industry with losses in the billions, Southwest Airlines has an unbroken string of 31 consecutive years of profitability. The Southwest Airlines Way examines how the company uses high-performance relationships to create enormous competitive advantage in motivation, teamwork, and coordination among employees. It then goes further to show how any company can foster these powerful cooperative relationships and explains how to: Lead with credibility and caring Invest in frontline leaders Hire and train for relational competence Use conflicts to build relationships Make unions its partners, not its adversaries Build relationships with its suppliersBased on Professor Jody Hoffer Gittella#39;s eight years of field research, this book explores Southwesta#39;s innovative policies, strategies, and techniques, showing how these methods can be implemented in any organization, and explains how to: * ...

Title:The Southwest Airlines Way
Author:Jody Hoffer Gittell
Publisher:McGraw Hill Professional - 2003-01-09


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