Ron Zemke is one of today's most sought-after maangement consultants, The Service Edge is required reading for every executive and manager interested in reaping the benefits of customer care--and in getting one-up on the competition.101 Companies that Profit from Customer Care Ron Zemke, Dick Schaaf. to 350 ( compared to 900 Honda dealers in the U.S.), and as many as 600 Acura showrooms may be open for business by the mid-1990s, providing production can keepanbsp;...
|Title||:||The Service Edge|
|Author||:||Ron Zemke, Dick Schaaf|
|Publisher||:||Plume Books - 1990|