The Ombudsman Handbook

The Ombudsman Handbook

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Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.Designing and Managing an Effective Problem-Solving Program ... Every organization, large or small, public or private, experiences problems between management and employees. And in ... These stories should sound familiar: Colleague 1: I just paid $525 for a lawn mower. ... Boy, did I get bad news in one hell ofa way.

Title:The Ombudsman Handbook
Author:James T. Ziegenfuss, Jr., Patricia O’Rourke
Publisher:McFarland - 2010-12-16


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