Herea#39;s another example of an idea that came from the front lines: A menswear salesman was about to assist a couple of shoppers who knew no English. He took out ... His job description did not include scrutinizing full vacuum cleaner bags.
|Title||:||The Nordstrom Way to Customer Service Excellence|
|Author||:||Robert Spector, Patrick D. McCarthy|
|Publisher||:||John Wiley & Sons - 2012-02-07|