qWhen times get tough, why is it that the training budget so often gets slashed first? And more important, how can you change this pattern so that your training budget is protected--no matter the economic or business climate? This book provides the answers to these questions through a series of case studies designed to help you change your organization's attitude toward learning by helping you make the clear link from learning to your company's bottom line. These case studies offer exemplary models of how to position learning for success by aligning learning strategy with business strategy and by leveraging the power of technology to deliver the best mix of training. Success stories come from a diverse set of leading companies, including Accenture's inspiring roadmap of how to develop a comprehensive learning infrastructure; The Microsoft Xbox case study, which shows the nexus of strategy, application, and ROI in its breathtaking training challenge to get a global sales and customer service workforce ready for the Xbox 360 launch (includes access to an online, interactive exploration of Xbox 360 launch), Caterpillar University's lessons on how it aligned strategy, technology, and employee development to build an award-winning learning institute with proven bottom-line results, The U.S. Department of Labor's case study, which reveals how this federal agency blended technology with traditional learning for maximum benefit.q--Publisher's website.Having worked with Computer Sciences Corporation, Bank of America, Microsoft, and now American Express, he has led ... training covers several core business functions including technical troubleshooting, customer service skills, as well asanbsp;...
|Title||:||The Learning Advantage|
|Publisher||:||American Society for Training and Development - 2009-01-01|