The ITIL V3 Factsheet Benchmark Guide

The ITIL V3 Factsheet Benchmark Guide

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New ITIL V3! Real-life use, insights and applications for all ITIL V3 processes * 100% re-researched edition includes 5 Lifecycle phases, 19 Processes, 4 Functions, 51 Mindmaps and 29 other diagrams * 150 hours of work poured into 132 pages of real life data for this Guide. Known as the qITIL V3 Encyclopedia, q The Guide brings you exclusive data for all ITIL V3's 19 processes, plus implementation advice, supporting info and related processes help into one handy Guide for you. Use the 51 MindMaps and 19 tables of ITIL data to: * Compare your ITIL approach to your competitors' and best practice * (Re)design your ITIL processes and activities to improve results -- based on The new extensive MindMaps * Get more insight in the processes activities * Convince your boss (or client) to OK your implementation ideas and budget * Discover if the new ITIL processes and activities or other advanced tactics are worth applying for your organization * Find out how relations between processes differ by process (lots of data.)Some examples could include: o o o o Response o o Incident triggers that generate a record in the Incident Management system. Change Triggers that generate an RFC. A trigger resulting from an approved RFC that has been implementedanbsp;...

Title:The ITIL V3 Factsheet Benchmark Guide
Author:Michael Wedemeyer, Claire Engle - 2007


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