The Fissured Workplace

The Fissured Workplace

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In the twentieth century, large companies employing many workers formed the bedrock of the U.S. economy. Today, on the list of big business's priorities, sustaining the employer-worker relationship ranks far below building a devoted customer base and delivering value to investors. As David Weil's groundbreaking analysis shows, large corporations have shed their role as direct employers of the people responsible for their products, in favor of outsourcing work to small companies that compete fiercely with one another. The result has been declining wages, eroding benefits, inadequate health and safety protections, and ever-widening income inequality. From the perspectives of CEOs and investors, fissuring--splitting off functions that were once managed internally--has been phenomenally successful. Despite giving up direct control to subcontractors and franchises, these large companies have figured out how to maintain the quality of brand-name products and services, without the cost of maintaining an expensive workforce. But from the perspective of workers, this strategy has meant stagnation in wages and benefits and a lower standard of living. Weil proposes ways to modernize regulatory policies so that employers can meet their obligations to workers while allowing companies to keep the beneficial aspects of this business strategy.Microtel Hotels a€œhotel operating systema€ that sets hundreds of mandatory a€œSystem Standardsa€ that control the manner in which a Days Inn must be operated . ... in guest rooms, the responsibilities ofthe hotela#39;s general manager, employee relations, employee performance, housekeeping, ... manuals (the a€œManuala€); (iii) a central reservation system (the a€œCRSa€); (iv) a unified platform property managementanbsp;...

Title:The Fissured Workplace
Author:David Weil
Publisher:Harvard University Press - 2014-02-17


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