You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer service an indispensable part of your daily operation! The Complete Idiot's Guide to Great Customer Service teaches you how to create the qService Differenceq--service that genuinely pleases your customers and sets your organization apart from the pack.Many companies put hyperlinks on the first page to areas including Product Information, Technical Support, Ordering, Shipment Tracking, Company News, articles, and so on. Talcs from the Real World Paul Goldner, professional speaker andanbsp;...
|Title||:||The Complete Idiot's Guide to Great Customer Service|
|Publisher||:||Penguin - 2003-01-13|