One of our most popular books in communication, qThe Business of Listeningq shows how to develop the skills of being a better listener. The author believes that good listening starts with four key elements -- Hearing the Message, Interpreting the Message, Evaluating the Message, and Responding to the Message. Even if the process happens in minutes in a brief exchange, it is critical to understand these elements and how to use them to adapt and improve anyone's listening style. These styles are familiar to most of us but it is the interaction of two style that produce either a barrier or a bridge to communication. How frequently do we hear people in today's communication rich environment complain that qthey don't really hear meq. This book would argue that there are two sides to that problem and that most of us can fix at least one side of it. Filled with exercises, sound advice, and the very popular Ten Tips for Tip-Top Listening it is easy to understand why over 160, 000 copies of this book have been sold.How frequently do we hear people in todaya#39;s communication rich environment complain that aquot;they dona#39;t really hear meaquot;. This book would argue that there are two sides to that problem and that most of us can fix at least one side of it.
|Title||:||The Business of Listening|
|Publisher||:||Thomson Crisp Learning - 2001|