How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs Bill Price, David Jaffe ... One manufacturer told its customers to go to a Web site or call their contact center in order to check if they had a faulty battery. ... range of ID numbers involved, but, amazingly, they didna#39;t know which customers had those batteries (those data were ... ATaamp;T Wireless (then known as Cingular) knew which customers had purchased the affected phones, so, according toanbsp;...
|Title||:||The Best Service is No Service|
|Author||:||Bill Price, David Jaffe|
|Publisher||:||John Wiley & Sons - 2011-09-14|