Defective cars, contaminated food, insurance company abuses, botched vacations, or government errors and indifference ... these issues and more are examined in The Art of Complaining. Phil Edmonston's newest book helps consumers come out ahead when products, services, and organizations fail to deliver.... the dealer as to which part is likely faulty, how much time is needed to fix the problem, and how much of a discount to give the ... The written complaints often include tips as to easier fixes, as shown in the Ford Fusion incident reported below.
|Title||:||The Art of Complaining|
|Publisher||:||Dundurn - 2013-09-02|