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Teleworking is an up-to-date, groundbreaking and comprehensive assessment of teleworking. It includes * multidisciplinary contributions drawing on sociology, management science, economics, philosophy and information technology * analysis of post-modern and post-industrial theoretical contexts * a selection of empirical studies from across the world * accounts of different modes of teleworking, from homeworking to centre-based working * examination of the links between teleworking and the virtual organisation Wide-ranging, detailed and original, this book is a valuable introduction to teleworking and an important contribution to the debate on the future of the labour market.According to Surprenant and Solomon (1987), all forms of service personalisation by employees do not necessarily result in more ... it is likely that this employee-customer interaction will characterise the nature of the teleworking service delivery process more than the ... To be effectively integrated in a service management framework, teleworking must aid in effective recruitment, eliminate role ambiguityanbsp;...

Author:Paul J. Jackson, Jos M. van der Wielen
Publisher:Routledge - 2002-01-31


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