This volume examines the three components of the convergence phenomenon - technologies, companies and services - in order to help the reader understand how the fundamentals of customer service are created.Bridging the Gap Between Technologies and Services Steven Shepard. has been ... The investment will give the ILEC access to MetroMediaa#39;s fiber optic network in 50 major U.S. markets and a number of international locations as well. SBC ... As a further incentive, Prodigy receives $5 for each SBC DSL Internet customer.
|Publisher||:||Computing McGraw-Hill - 2002|