The 10th book in the qKnock Your Socks Off Serviceq series tells tales (101 of them) of memorable customer service, customer service heroes, and service providers who have gone qabove and beyondq for their customers. With its humor, pragmatic observations, and stories, anyone at any service level will get a kick out this book.Cadillaca#39;s Roadside Service Serves Up Great Saves for Customers Corporations are constantly in search of ways to distinguish themselves in their customersa#39; eyes. General Motors Cadillac division came up with a great one when it inventedanbsp;...
|Title||:||Tales of Knock Your Socks Off Service|
|Author||:||Kristin Anderson, Ron Zemke|
|Publisher||:||AMACOM Div American Mgmt Assn - 1998|