This volume constitutes the refereed proceedings of the 22st EuroSPI conference, held in Ankara, Turkey, in September/October 2015.The 18 revised papers presented together with 9 selected key notes and workshop papers were carefully reviewed and selected from 49 submissions. They are organized in topical sections on SPI themed case studies; SPI approaches in safety-critical domains; SPI in social and organizational issues; software process improvement best practices; models and optimization approaches in SPI; SPI and process assessment; creating environments supporting innovation and improvement; social aspects of SPI: conflicts, games, gamification and other social approaches; risk management and functional safety management.A Case Study on Improvement of Incident Investigation Process Kari Saarelainen1( ) and Marko JAcntti2 1 KPMG Finland, ... Keywords: ISO 20000 Am ITIL Am Incident management Am Continual service improvementAm Human error Am HFACS 1anbsp;...
|Title||:||Systems, Software and Services Process Improvement|
|Author||:||Rory V. O’Connor, Mariye Umay Akkaya, Kerem Kemaneci, Murat Yilmaz, Alexander Poth, Richard Messnarz|
|Publisher||:||Springer - 2015-10-15|