Success with Microsoft Dynamics CRM 4.0: Implementing Customer Relationship Management is aimed at readers who are interested in understanding how to successfully implement Microsoft Dynamics CRM 4.0 within their projects. It is intended as an implementation roadmap for the business and technical representatives leading or engaged in a project. The book covers the capabilities of Microsoft Dynamics CRM, both in the traditional functional areas of sales, marketing, and service and as an applications framework for XRM deployments. The book demonstrates CRM best practices for design, configuration, and development. Through realaworld solutions and exercises, you will be given the confidence and expertise to deliver an implementation that provides longaterm success for your organization.The latest release of Microsoft Dynamics CRM, with its Microsoft Office integration , ease of installation, and bro ad capabilities for ... Instead of providing step-by- step installation details, a description of each component, and a user guide foranbsp;...
|Title||:||Success with Microsoft Dynamics CRM 4.0|
|Author||:||Aaron Yetter, Justin Mathena, Hoss Hostetler|
|Publisher||:||Apress - 2008-12-16|