For anyone involved in strategy and performance, Strategy Mapping for Learning Organizations is a detailed guide to developing, rolling out and managing strategy. It incorporates the latest strategic thinking on strategy maps and modern balanced scorecards. Illustrated by examples from both commercial and not for profit organizations, it explains the underlying thinking and techniques that help organizations to manage with greater flexibility and agility. Applying even the basic techniques in this book will move your balanced scorecard from an operational tool, to one of strategy and change. More advanced organizations can use this book to learn from their strategy, become more agile, and so succeed, even amidst uncertainty and change.Without explicit customer objectives, it is easy to drift into this thinking. The consequence of this mistake is that you put what you deliver into the customer perspective. For example, a#39;provide excellent customer servicea#39; is an objective oftenanbsp;...
|Title||:||Strategy Mapping for Learning Organizations|
|Publisher||:||Gower Publishing, Ltd. - 2011|