In today's crowded and confusing telecom marketplace, determining the right strategic direction is the key to differentiating your company from the pack and to attracting and retaining the best customers. Here's the book that helps you do just that!1 5.2 lmproving traditional forms of service J. D. Power and Associates ranked Sprint (among high-volume residential ... According to J. D. Power, one of the most significant drivers for residential long distance is customer service. ... TCI ( now owned by ATaamp;T) was among the largest cable providers in the United States , but it ranked last in a 1997 J. D. Power and Associates customer satisfaction survey.
|Title||:||Strategies for Success in the New Telecommunications Marketplace|
|Author||:||Karen G. Strouse|
|Publisher||:||Artech House Publishers - 2001-01|