Strategic Planning and Performance Management

Strategic Planning and Performance Management

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Strategic Planning and Performance Measurement: Develop a Measure a Winning Strategy, provides a clear and concise roadmap for designing, implementing and measuring strategy. The focus is on strategic factors, which are defined in a unique way as the criteria on which an organization or business unit has to do well in order to succeed. For organizations to be successful, they must take a stakeholder perspective of their performance a€“ stakeholders such as customers, suppliers, employees and owners. The book cites many case studies including: 7-Eleven, Roche, K-mart, McDonalda€™s, Levi Strauss, Accor Hotels, Gallo Wines, Daimler Chrysler, Sears Roebuck, Mont Blanc, Tag Heuer, Lexus, Semco, Bright Horizons, Burns Philp, Scania Trucks and British Airways. This book provides a quantum leap forward in improving organizational performance. Management practitioners across the globe will find immediate and practical applications of its methods.For example, an organization may have a competitive advantage in customer service because it delivers more promptly and more reliably than a competitor. This difference in performance is valued by customers, who constitute a keyanbsp;...

Title:Strategic Planning and Performance Management
Author:Graham Kenny
Publisher:Routledge - 2012-08-06


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