Strategic Planning and Management in Transit Agencies

Strategic Planning and Management in Transit Agencies

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This synthesis provides information for transit and transportation professionals who seek to address planning and management issues in the transit industry. This document is intended for internal management decision makers; general managers and agency board members. It might offer external stakeholders such as local governments and businesses, as well as the public, increased awareness in helping define a transit agencys role and responsibilities to the community, thus aiding the development of outside support for an agencys mission.For example, the strategic plan is described as a€œour a#39;ownera#39;s manuala#39; reminding us to regularly check the pulse of our ... a€cA customer service analysis, a comprehensive study that includes input from riders, the general public, TARC board andanbsp;...

Title:Strategic Planning and Management in Transit Agencies
Author:Judson J. Lawrie
Publisher:Transportation Research Board - 2005


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