A woman is operated on while she's awake... A plane runs out of gas while circling an airport for 30 minutes... A passenger liner is mistaken for an enemy fighter and shot down... A company invests in a new system that will cost them money... What do these failure have in common? How can we prevent them from happening again? Offering a critical perspective on problems with human-technical systems, Stories of Modern Technology Failures and Cognitive Engineering Successes explores the significant efforts of those who have made a positive difference. The book analyzes a variety of cognitive engineering applications, including training, design, military, transportation, communications, medicine, and emergency response in the nuclear industry. Real world examples includea Designing a military training program that improved the detection rates of land mines Redesigning a monitor to help anesthesiologists predict dosages more effectively Implementing new protocols to improve the workflow and safety of a nuclear power plant The bookas focus on cognitive engineering solutions emphasizes methodology such as knowledge elicitation, laboratory studies, naturalistic observation, usability, and modeling. It addresses highly complex systems as well as traditional human-machine interfaces. This book demonstrates how cognitive engineersa Identify and address cognitive problems Develop, test, and implement solutions Consider social, cultural, political, and economic factors Develop criteria to measure the success of a solutionas the airline operations manual states, probably failed to convey the correct sense of urgency. The NTSB ... The captain was instead focused on the possible landing gear problem and abnormal landing procedure. ... the captain of a 727 turned onto the wrong one of two parallel runways, one with another 727 already on it.
|Title||:||Stories of Modern Technology Failures and Cognitive Engineering Successes|
|Author||:||Nancy J. Cooke, Frank Durso|
|Publisher||:||CRC Press - 2007-09-19|