Congratulations. Your organization is registered to ISO 9001. Guess what? You've just taken the first step in your continual improvement journey. The next step is to step up to world-class status. More than 500, 000 organizations around the world have registered their quality management systems to one of the ISO 9000 series standards. How will yours be different? ISO 9004:2000 is an excellent guide to moving beyond the bare basics outlined in ISO 9001:2000.As you begin to reflect on the relationship between customer satisfaction and customer retention, also consider the ... Before launching your organizationa#39;s survey: Have you sufficiently tested it on a small sample population to determine if the ... of a used car: aquot;I purchased a previously owned vehicle from a local car dealer and received a personalized letter within a ... At the six-month point, I received a letter from the service manager inviting me to come in for a free diagnostic check withanbsp;...
|Title||:||Stepping Up To Iso 9004|
|Publisher||:||Paton Professional - 2003-01-01|