Software asset management relates to the infrastructure and processes required for the effective management, control and protection of software assets within an organisation, throughout all lifecycle stages. These guidelines explain the key issues involved in software asset management based on industry best practices, and can be tailored to suit any organisation, regardless of size.MANAGEMENT Service catalogue Written statement of ICT services, default levels and options. Service Desk The single point of contact within the ICT organisation for users of ICT services. Service Improvement Programme (SIP) A formalanbsp;...
|Title||:||Software Asset Management|
|Publisher||:||The Stationery Office - 2003-01-01|