SSAa#39;s 800-number telephone service reflects its long-standing focus on customer service, and GPRA and NPRhave reinforced this focus. ... Since 1984, for example, SSA has routinely surveyed customers who recently contacted SSA to ask about their ... SSApublished an agencywide strategic plan in 1991 that established a goal of providing timely, accurate, and courteous service to the public. The plananbsp;...
|Title||:||Social Security Administration more costeffective approaches exist to further improve 800number service : report to the chairman, Subcommittee on Social Security, Committee on Ways and Means, House of Representatives|
|Publisher||:||DIANE Publishing -|