Social Networking and Community Behavior Modeling: Qualitative and Quantitative Measures provides a clear and consolidated view of current social network models. This work explores new methods for modeling, characterizing, and constructing social networks. Chapters contained in this book study critical security issues confronting social networking, the emergence of new mobile social networking devices and applications, network robustness, and how social networks impact the business aspects of organizations.It is paramount to know where customers are in terms of social media and what they want (Ertell, 2010a). ... Dealing with Complaints Pepsi, states that most conversations on Twitter are positive, but sometimes, people use Twitter to complain. ... After that, email or telephonic contact is used to ensure the issues were resolved (Bradford aamp; Milstein, n.d.). ... problems with his internet connection and Comcast (his internet service supplier), was not very helpful in dealing with the situation.
|Title||:||Social Networking and Community Behavior Modeling: Qualitative and Quantitative Measures|
|Publisher||:||IGI Global - 2011-12-31|