Social Customer Experience

Social Customer Experience

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Off-Domain Channels recall the discussion of home base, outposts, and passports in chapter 3, a€œSocial customer experience management. ... That presence may be a branded space where you have some control over design and features, or you may simply be ... Status updates Activity stream 500M registered users 343M active users LinkedIn Profiles 238M registered users Instagram Photo sharinganbsp;...

Title:Social Customer Experience
Author:Dave Evans, Joe Cothrel
Publisher:John Wiley & Sons - 2014-04-14


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