S/NVQ Level 2 Customer Service

S/NVQ Level 2 Customer Service

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Providing the knowledge needed to complete the qualification, this textbook takes candidates through the five mandatory and three optional units of this award.Review performance in your customer service role WHAT YOU NEED TO KNOW OR LEARN 4 How to identify the knowledge and skills ... your manager * your supervisor/team leader 4 a colleague * someone from your human resources or training department. Documentation Alternatively, you may have documentation that will tell you what you need to know such as a job/role profile or a job description.

Title:S/NVQ Level 2 Customer Service
Author:Sally Bradley
Publisher:Heinemann - 2003


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