Skill Wars shows how to increase productivity and profits by making investments in human capital development. It addresses the disparity between the available jobs and available workers. By education and training only 20% of all American workers can fit well into our demanding high-tech workplace. How do we train the 80%? Skill Wars defines the race between advanced technology investment and human resources investment and shows managers how to measure that investment. It introduces a Human Capital Scoreboard of seven new business management/measurement tools including a more accurate calculation of ROI (Return on Investment) for employee performance improvement programs. It also provides case studies of how quality training can deliver on more problem-solving/thinking skills. It has a foreword by Joseph Boyett, author of The Guru Guide and Workplace 2000. Skill Wars is a qbasic workplace performance primerq that presents complex issues in a simple language and format that will move both business leaders and the American public to give their popular support. There are few viable alternatives. Gordon believes that, qOnly at great peril can Americans continue to largely ignore the workplace as an important arena that helps structure learning for life.qdial-in 800 phone number is used to test all employees after they have completed any course, whether in a classroom or ... This program uses an external consultant who shops at a Sears store and evaluates the customer-service skills of theanbsp;...
|Author||:||Edward E. Gordon|
|Publisher||:||Routledge - 2012-05-23|