Interactive Services Marketing covers the essentials of services marketing--with particular emphasis on the theater model and the impact of technology. The text features a dynamic approach to human interactions--both in face-to-face communication and in connections through technology. The Third Edition focuses on interactions in service environments. The concise text is fully supported by a robust web site, enabling instructors to reinforce the emphasis on technology and allowing students to interact with both the printed text and online material. Pedagogical tools include chapter-opening vignettes, margin notes, end-of-chapter summaries and conclusions, exercises, and Internet activities. Available with InfoTrac Student Collections http://gocengage.com/infotrac. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.Services Marketing: An Interactive Perspective, fourth edition, focuses on the interaca tive nature of service experiences. Services are special kinds of experiences that occur when service organizations and their customers interactanbsp;...
|Title||:||Services Marketing Interactive Approach|
|Author||:||Raymond Fisk, Stephen Grove, Joby John|
|Publisher||:||Cengage Learning - 2013-02-12|