Service Support

Service Support

4.11 - 1251 ratings - Source

Organisations are increasingly dependent on electronic delivery of services and this requires high-quality information technology (IT) services, matched to evolving business and user needs. CCTA's IT infrastructure library (ITIL) is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally, supported by a comprehensive qualification scheme, accredited training organisations, and implementation and assessment tools.

Title:Service Support
Publisher:The Stationery Office - 2000


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