qThis book presents the emerging fields of service intelligence and service science, positioning them as the most promising directions for the evolution of service computing, demonstrating the critical role such areas play in supporting service computing processesq--Provided by publisher.Determinants of Online Channel Use and Overall Satisfaction with a Rational, Multichannel Service Provider. Journal of the ... html Reuters (2009). Oa#39;Reilly AutoParts Introduces Buy Online, Pick Up In 259 Online-Oriented Service Quality.
|Title||:||Service Intelligence and Service Science: Evolutionary Technologies and Challenges|
|Publisher||:||IGI Global - 2010-09-30|