The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their supporting practices. This volume covers design principles for applications, infrastructure, processes and resources, as well as sourcing models. Service managers will also find guidance on the engineering of sound requirements, supplier management and design considerations for outsourcing.Planned and preventative maintenance All IT components should be subject to a planned maintenance strategy. ... For example: ai The capability of the IT support organization to coordinate the concurrent implementation of a high number ofanbsp;...
|Publisher||:||The Stationery Office - 2007-05-30|