In this world of technological commerce customer loyalty is waning. This guide, using innovative techniques and methodologies combined with real-life examples, provides insight into strategies to confront the either do it bigger or do it better imperative and the truth of what service means.aquot;FIX ITaquot; SERVICE The second dimension after aquot;help meaquot; service is aquot;fix itaquot; service. ... The car is in the shop, the cell phone is out of order, and this software upgrade somebody sold me isna#39;t working all that ... thata#39;s behind the success of companies like SunMicrosystems, the Computer Doctor Inc., and The Geek Squad, whichanbsp;...
|Title||:||Service America in the New Economy|
|Author||:||Karl Albrecht, Ron Zemke|
|Publisher||:||McGraw-Hill Companies - 2002|