The author uses his personal experience as well as numerous case studies to describe the connection between improved business results and serving the community and discusses how better customer service and a culture of innovation can be gained through serving others.If members of our team dona#39;t feel sincerely cared for, neither will our customers. Leaders of organizations that offer world-class customer service know this. In fact, the leaders of many of the companies that are ranked highest in customeranbsp;...
|Title||:||Serve to Be Great|
|Publisher||:||John Wiley & Sons - 2014-05-05|