This work features 40 innovations used by IBM, many of which originated at IBM and are being made public. The book/disk combination should arm software managers, systems administrators, CIOs and project leaders with the technical and managerial expertise they need to achieve high-quality software standards. Based on the Malcolm Baldrige Award criteria and drawing from the experience of IBM's largest software development lab, the authors describe current techniques, 13 process innovations, 15 new tools and technologies, and strategies developed by IBM for maintaining and improving quality.Figure A.8 Malcolm Baldrige score card: Customer focus and satisfaction. ... contact standards No service standards agreed to by Service standards defined customers Service standards Partnership of mutual success with customer agreed toanbsp;...
|Title||:||Secrets of Software Quality|
|Publisher||:||McGraw-Hill Companies - 1995|