Sarbanes-Oxley Internal Controls

Sarbanes-Oxley Internal Controls

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An effective problem management process can do much to improve overall IT customer service. Inputs to the problem management process, as defined by ITIL, are: a–i Capturing the incident details from the incident management process asanbsp;...

Title:Sarbanes-Oxley Internal Controls
Author:Robert R. Moeller
Publisher:John Wiley & Sons - 2008-08-15


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