An effective problem management process can do much to improve overall IT customer service. Inputs to the problem management process, as defined by ITIL, are: ai Capturing the incident details from the incident management process asanbsp;...
|Title||:||Sarbanes-Oxley Internal Controls|
|Author||:||Robert R. Moeller|
|Publisher||:||John Wiley & Sons - 2008-08-15|