process initially but should yield savings in the effective management of this service delivery process. ... The goal of the problem management process is to minimize the adverse impact of IT infrastructure incidents and problems and to prevent any recurrence of ... ITIL problem management has four primary activities : 1.
|Title||:||Sarbanes-Oxley and the New Internal Auditing Rules|
|Author||:||Robert R. Moeller|
|Publisher||:||John Wiley & Sons - 2004-05-10|