Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working a including contracting, partnering, client co-production, inter-governmental collaboration and volunteering a pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.Managing with External Providers John Alford, Janine Oa#39;Flynn. Cotten, A. (2007) Seven Steps of Effective Workforce Planning, Washington: IBM Center for the Business of Government. Crewson, P. (1997) a#39;Public Service Motivation: Building Empirical Evidence of Incidence and Effecta#39;, Journal of Public Administration Research and ... Dee, T., and Keys, B. (2004) a#39;Does Merit Pay Reward Good Teachers?
|Title||:||Rethinking Public Service Delivery|
|Author||:||John Alford, Janine O'Flynn|
|Publisher||:||Palgrave Macmillan - 2012-06-25|