Quality & Performance Excellence

Quality & Performance Excellence

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Packed with real-world illustrations and cases, QUALITY AND PERFORMANCE EXCELLENCE, 7e presents the basic principles and tools associated with quality and performance excellence through cutting-edge coverage that includes the latest thinking and practices from the field. This proven text has three primary objectives: familiarize students with the basic principles and methods, show how these principles and methods have been put into effect in a variety of organizations, and illustrate the relationship between basic principles and the popular theories and models studied in management courses. Extremely flexible and student friendly, the text is organized according to traditional management topics, helping students quickly see the connections between quality principles and management theories. Excellent case studies give students practical experience working with real-world issues. Many cases focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.Using DFMEA will not only improve product functionality and safety but also reduce external failure costsa€”particularly ... affect the cost of manufacturing ( direct and india€” rect labor, materials, and overhead), redesign, warranty, and field repair, the ... Mercedesa€”Benz, for example, saw its global leadership decline behind BMW and Lexus because of high costs and ... and expensive components, designs that simplify component manufacture while complicating the assembly process, anbsp;...

Title:Quality & Performance Excellence
Author:James Evans
Publisher:Cengage Learning - 2013-03-13


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