Do you remember the first time you drove a car? To prepare for this you probably read the drivers manual, watched movies, practiced in your driveway, and endlessly discussed the impending event with your friends. The result - you knew a lot about the theory of driving, you just didn't know how to translate that theory into practice. Quality Management poses a similar problem to many organizations. The time has come to put Quality Management theory to use. Since the early 1980s, you may have read books and journals, attended seminars and training sessions, or watched films and videos about Quality Management. Once again you must make the jump from theory to application. Quality Management Systems: A Practical Guide for Improvement makes it possible. This book presents a model of Quality Management that combines the theoretical base of Dr. W. Edwards Deming and the practical techniques of the Japanese into a useful application. The fork shaped model includes: oThe Handle - Management's Commitment to Transformation oThe Neck - Management's Education oProng One - Daily Management oProng Two - Cross-Functional Management oProng Three - Policy Management Quality Management Systems: A Practical Guide for Improvement supplies an integrated approach that explains the theory and how to put it into practice using a step-by-step method.Once set, policies are communicated to each division in the form of strategic ( long-term) plans. ... plan. For example, the Table of Tables representing the aquot; Voice of the Customeraquot; and aquot;problems at the time of QIP introductionaquot; were used to guide the ... titled aquot;sales and service quality, aquot; under which fall the following related items: accurate answers/timely actions, accurate bills, considerate customer service, anbsp;...
|Title||:||Quality Management Systems|
|Author||:||Howard S Gitlow|
|Publisher||:||CRC Press - 2000-09-26|